Citizen Services (311)

Potholes to permits questions — routed, clocked, closed.

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Inside Citizen Services (311)

Service-request intake from every channel, routing to departments, SLA tracking, citizen-visible status, and satisfaction capture — feeding Insight's service-delivery metrics.

ASTRAEA product interfaceProduct demonstration
ASTRAEA Civic workspace with illustrative records
Product demonstration with illustrative records. The Republic of Meridia is fictional. Select the image to view it full size.

Citizen Services (311) in the demo

Illustrative records rendered from the fictional Republic of Meridia demonstration.

Permit queue · ASTRAEA demo
ApplicationTypeStatus
PMT-2026-1042Business permit (renewal)issued
PMT-2026-1077Building permitinspection
PMT-2026-1100Signage permitdenied
PMT-2026-1101Business permit (renewal)inspection
PMT-2026-1102Business permit (renewal)approved
Citizen Services (311) runs on SLA-clocked queues — every application, its offices, and its remaining days at a glance. Rendered from the demo's seeded world — fictional data.
Mobile inspection · ASTRAEA demo
PMT-2026-1077 · 9.7401°N 118.7305°E
Setback compliance
pass
Fire exits per plan
pass
Electrical load centerPanel schedule mismatch — resubmit sheet E-3
fail
Geo-stamped inspection findings from the field — the failed item carries a precise, citable reason. Rendered from the demo's seeded world — fictional data.
QR-verified issuance · ASTRAEA demo
VER-PMT1042QBBusiness permit (renewal)Quiton Bakery · issued 2026-06-24 authentic — hash match
The issued permit resolves at /verify against its ingest hash — the laminated fake on the wall stops working. Rendered from the demo's seeded world — fictional data.

Everything this module does

The full capability set — nothing hidden behind a toggle.

Omni-channel intake
Portal, counter, and phone-logged requests enter one queue with category taxonomies the city configures.
Department routing
Categories route to owning departments with SLA hours attached; misroutes are one-click corrections that keep the clock honest.
Citizen-visible status
The requester sees the same status the department sees — received, routed, in progress, resolved — with timestamps.
Satisfaction capture
Post-resolution ratings feed department scorecards in Insight.

How it connects to other offices

Typed, receipted, audited messages move between suites — no folders lost between agencies.

  1. ASTRAEA Public311
    Citizen requests
  2. 311Insight
    SLA and satisfaction metrics

What it produces

The records, certificates, and reports this module puts on the audit spine.

Request records with SLA clocksDepartment scorecardsCategory heatmaps

Related in Civic

Sister modules on the same constellation of the platform.

Civic

Ordinances

Local lawmaking on the shared Legislative Engine.

Civic

Permits & Licensing

The one-stop shop, with clocks the office can't hide from.

Civic

Zoning & Land Use

The map, the rules, and the hearings — coherent at last.

Civic

Code Enforcement

From complaint to abatement, without the folder dying in a drawer.

Civic

Local Revenue

Assessment to collection, reconciled to the centavo.

Civic

Civil Registry

Births, marriages, deaths — annotated by the courts, automatically.

Civic

Local Assets & Works

What the city owns, and what it's building.

Put Citizen Services (311) to work.

Tell us what you run today — we'll map it in the first call.

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